An open-source Laravel REST API ticketing and support system — auth, roles and permissions, ticket management, notifications, reports, and SLA-based escalation for unanswered tickets.
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ticketFlow is a full support-ticketing backend built with Laravel, exposed as a REST API. It handles authentication, role-based permissions, ticket lifecycle management, notifications, and reporting — with an SLA-based escalation system that flags tickets left unanswered too long.
It's a two-person team project. I managed branches and pull requests, ran code review, and divided tasks between myself and my teammate.
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Token-based authentication with fine-grained role and permission checks on every endpoint.
Create, assign, status-track, and resolve tickets through a clean REST interface.
Tickets left unanswered past a threshold are automatically flagged and escalated.
Automated notifications on ticket events, plus reporting endpoints for support-team metrics.
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Pulled live from the GitHub API.